A report by Temkin Group revealed that Chevrolet dealers are the top-rated auto dealers on the company’s customer experience rankings.
The 2012 Temkin Experience Ratings rates the customer experience of 206 large companies across 18 industries. This is the second year that Temkin Group has released these ratings. The research — based on a survey of 10,000 U.S. consumers in January 2012 — includes 10 brands of auto dealers: BMW, Chevrolet, Chrysler, Dodge, Ford, Honda, Hyundai, Kia, Nissan and Toyota.
Chevrolet was the top rated auto dealer and the only one to receive a “good” customer experience rating, according to the report. It also was ranked No. 57 in the overall list of 206 companies.
via F&I Magazine.